Customer Service
Customer Service
member benefits
As an exclusive The Body Firm Member, you receive the following benefits:
- Exceptional Savings: Get exclusive access to The Body Firm Products when you add any item to your kit.
- Convenient Auto-Delivery Service — control your shipping frequency and delivery schedule.
- Easy Customization — change the products in your kit at any time.
convenient auto-delivery service
The auto-delivery program is one of the many The Body Firm membership benefits. It automatically ships your favorite The Body Firm products to your door at the frequency that works best for you. You can also reschedule or customize future shipments at any time. It's a simple way to ensure you get the products you want, when you want them. You can update or cancel your auto-delivery at any time through your Customer Portal, or by reaching out to our customer service team via chat or by calling us at 1-800-262-7441.
What are the benefits of being a member?
Our auto-delivery program lets you rest easy knowing you will never run out of your favorite The Body Firm products. You also get some amazing members-only perks, like exceptional savings when you add any item to your kit. You can also easily personalize your kit and get only the products you want when you want them.
How does billing for membership work?
Unless you choose to customize your payment schedule, we split the total cost of your order into 3 easy-to-pay installments, the first of which is billed at the time your order ships and then monthly thereafter. If you’d prefer to pay for each shipment in full, you can contact us using our online Chat feature or call us at 1-800-262-7441 and we’d be happy to update your account preferences.
What products are included in my standard automatic shipments?
2-Step Body Kit:
- Body Refining Exfoliant
- Body Repair Treatment
Age-Defying Body & Face:
- Body Refining Exfoliant
- Body Repair Treatment
- Plump & Firm Facial Treatment
- Facial Refining Exfoliant
- Facial Repair Treatment
Youthful Radiance Kit:
- Antioxidant Wellness Beauty Blend
Rejuvenate and Restore Kit:
- Antioxidant Wellness Beauty Blend
- Mind & Mood Adaptogen Blend
- Gut Balancing Probiotic Support
The products will vary depending on the time you placed your initial order.
Ingredients
What key ingredients are in Crepe Erase® 2-Step Body Kit?
Crepe Erase® is powered by our exclusive TruFirm® Complex — a proprietary blend of phytonutrients — and now 12 Super Hydrators.
What key ingredients are in Youthful Essence?
Youthful Essence™ is powered by our signature TruPhyto™ Complex — our signature beauty-boosting blend of juice extracts from three varieties of Sicilian blood oranges. The unique soil and climatic conditions lead to a high polyphenol content in these oranges, which helps reduce oxidative stress and fight the signs of skin aging, helping to improve skin moisturization, elasticity and radiance.
Where Can I Find the List of Ingredients?
You can find a list of Product Ingredients here.
Orders
Easy Customization
Our auto-delivery program is easy and flexible. It allows you to get the products you want when you want them and change the number of items in your kit anytime. You can customize your kit online through your Customer Portal, or by reaching out to our customer service team via chat or by calling us at 1-800-262-7441.
What forms of payment does TheBodyFirm.com accept?
We accept:
- Visa
- MasterCard
- American Express
- Discover/Novus
- PayPal
- Shop Pay
Do I need to pay sales tax?
All orders are subject to applicable sales tax.
What if an item I've ordered is out of stock?
We make every effort to maintain stock and satisfy our customers, but occasionally supply is greater than demand. If an item is temporarily out of stock, we'll notify you and indicate when you can expect to receive it. We will also notify you if something you have ordered becomes discontinued. Any changes will be reflected in your order total and shipping confirmation.
Why does my product have a different name or packaging than what I ordered?
As part of our ongoing commitment to improving your experience, we are in the process of updating product names and packaging. During this transition, you may receive a product labeled differently than expected. Specifically, our Flaw Fix Eye Cream and Body Smoothing Pre-Treatment which have the exact same formula as our newly packaged Eye Repair Treatment and Body Refining Exfoliant, however the packaging may reflect different names.
Rest assured, while the name or look may change, the high-performance formula you love remains completely unchanged. This means you’ll still get the same effective, high-quality results you expect.
shipping and returns
How often can I get my kit shipped to me?
After receiving your introductory kit, you may adjust your auto-delivery frequency to suit your individual usage. We will ship you a new kit approximately every 13 weeks if you don't change your shipment interval. It's entirely up to you. You can check your shipment schedule through your Customer Portal or manage your shipping frequency by contacting our customer service team via chat or calling us at 1-800-262-7441.
Are you able to ship internationally?
At this time, we ship within the United States, including U.S. territories of Puerto Rico and Virgin Islands.
How do I return my products?
With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return the product(s),even if empty, within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling). Please include your Full Name and Shipping Address with your zip code in the package and send it to the following address:
The Body Firm Returns
6390 Commerce Court
Groveport, OH 43125
We will always do our best to process your return and issue your refund as quickly as possible, which may take 7 business days from the date of receipt. We suggest that you obtain a certificate of mailing from your post office and keep it for your records until your refund appears in your account. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). If your scheduled installment payment is due while your return is still in process, this amount will be included in your total refund after your return is complete.
Please contact us if you have any further questions regarding your return by accessing our online Chat feature, or you can call us at 1-800-262-7441.
If I want to return the product, will you really give me a refund—no questions asked?
Yes, we stand by our products. If The Body Firm fails to meet your expectations, simply return the bottles (even if empty) within 60 days of receipt for a refund of your purchase price, less shipping & handling.
How do I know if my order has been shipped?
These are the best emails! You'll receive an email that confirms your order has been successfully processed and is ready to ship. Tracking information will be provided.
cancellations
How can I change or cancel my order?
If your order has not shipped yet and you would like to make changes, or cancel any future orders, you can do so through your Customer Portal, or by reaching out to our customer service team via chat or by calling us at 1-800-262-7441
If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your shipment once it's received. If for any reason you're not completely satisfied with your purchase, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty. Canceled accounts with an unpaid balance will continue to be billed according to your monthly payment plan.
contact us
Have a question about your order, a specific product, or just can't find what you're looking for? Our Body Firm Customer Care team is here to help!
Log in to your Customer Portal or reach out to our Customer Care Team, 7 days a week 9:00 AM – 8:00 PM EST
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