Customer Service
member benefits
As an exclusive The Body Firm Member, you receive the following benefits:
- Exceptional Savings: Get exclusive access to The Body Firm Products when you add any item to your kit.
- Convenient Auto-Delivery Service — control your shipping frequency and delivery schedule.
- Easy Customization — change the products in your kit at any time.
convenient auto-delivery service
The auto-delivery program is one of the many The Body Firm membership benefits. It automatically ships your favorite The Body Firm products to your door at the frequency that works best for you. You can also reschedule or customize future shipments at any time. It's a simple way to ensure you get the products you want, when you want them. You can update or cancel your auto-delivery at any time through your Customer Portal, or by reaching out to our customer service team via chat or by calling us at 1-800-262-7441.
What are the benefits of being a member?
Our auto-delivery program lets you rest easy knowing you will never run out of your favorite The Body Firm products. You also get some amazing members-only perks, like exceptional savings when you add any item to your kit. You can also easily personalize your kit and get only the products you want when you want them.
How does billing for membership work?
Unless you choose to customize your payment schedule, we split the total cost of your order into 3 easy-to-pay installments, the first of which is billed at the time your order ships and then monthly thereafter. If you’d prefer to pay for each shipment in full, you can contact us using our online Chat feature or call us at 1-800-262-7441 and we’d be happy to update your account preferences.
What products are included in my standard automatic shipments?
2-Step Body Kit:
- Body Refining Exfoliant
- Body Repair Treatment
Age-Defying Body & Face:
- Body Refining Exfoliant
- Body Repair Treatment
- Plump & Firm Facial Treatment
- Facial Refining Exfoliant
- Facial Repair Treatment
Youthful Radiance Kit:
- Antioxidant Wellness Beauty Blend
Rejuvenate and Restore Kit:
- Antioxidant Wellness Beauty Blend
- Mind & Mood Adaptogen Blend
- Gut Balancing Probiotic Support
The products will vary depending on the time you placed your initial order.
Ingredients
What key ingredients are in Crepe Erase® 2-Step Body Kit?
Crepe Erase® is powered by our exclusive TruFirm® Complex — a proprietary blend of phytonutrients — and now 12 Super Hydrators.
What key ingredients are in Youthful Essence?
Youthful Essence™ is powered by our signature TruPhyto™ Complex — our signature beauty-boosting blend of juice extracts from three varieties of Sicilian blood oranges. The unique soil and climatic conditions lead to a high polyphenol content in these oranges, which helps reduce oxidative stress and fight the signs of skin aging, helping to improve skin moisturization, elasticity and radiance.
Where Can I Find the List of Ingredients?
You can find a list of Product Ingredients here.
Orders
Easy Customization
Our auto-delivery program is easy and flexible. It allows you to get the products you want when you want them and change the number of items in your kit anytime. You can customize your kit online through your Customer Portal, or by reaching out to our customer service team via chat or by calling us at 1-800-262-7441.
What forms of payment does TheBodyFirm.com accept?
We accept:
- Visa
- MasterCard
- American Express
- Discover/Novus
- PayPal
- Shop Pay
Do I need to pay sales tax?
All orders are subject to applicable sales tax.
What if an item I've ordered is out of stock?
We make every effort to maintain stock and satisfy our customers, but occasionally supply is greater than demand. If an item is temporarily out of stock, we'll notify you and indicate when you can expect to receive it. We will also notify you if something you have ordered becomes discontinued. Any changes will be reflected in your order total and shipping confirmation.
Why does my product have a different name or packaging than what I ordered?
As part of our ongoing commitment to improving your experience, we are in
the process of updating product names and packaging. During this
transition, you may receive a product labeled differently than expected.
Specifically, our Flaw Fix Eye Cream and Body Smoothing Pre-Treatment
which have the exact same formula as our newly packaged Eye Repair
Treatment and Body Refining Exfoliant, however the packaging may reflect
different names.
Rest assured, while the name or look may change, the
high-performance formula you love remains completely unchanged. This
means you’ll still get the same effective, high-quality results you
expect.
Shipping
How often will my kit be shipped?
After you receive your introductory kit, shipments are scheduled approximately every three months. You’re always in control - you can check your upcoming shipment date, adjust your shipping frequency, or customize the products in your kit at any time through your Customer Portal.
Do you ship internationally?
At this time, we ship within the United States only, including U.S. territories such as Puerto Rico and the U.S. Virgin Islands. We’re always exploring new options, so be sure to check back for future international shipping updates.
Returns and Refunds
Can I return my products?
Yes! We offer a 60-Day Money-Back Guarantee. You may return your products within 60 days of purchase, even if the bottles are empty, for a refund of the purchase price. Please note that original shipping charges are non-refundable.
How do I return my products?
Returning your products is easy:
We recommend using the same package your order arrived in, if available
- Customers are responsible for return shipping costs
- Place the new shipping label over the upper portion of the original label
- Please make sure the barcode at the bottom of the original label is not covered, as this helps us process your return quickly
- If using different packaging, include your full name, shipping address with zip code, phone number and email address inside the package
Send your return to:
The Body Firm Returns
6390 Commerce Court
Groveport, OH 43125
For your peace of mind, we recommend using a traceable shipping method (such as UPS or USPS) and keeping your receipt.
When will I receive my refund?
Once we receive your return at our distribution center, please allow 7-10 business days for the refund to appear in your account, depending on your bank or card issuer.
- Refunds are issued to the original method of payment, minus shipping and handling
- If an installment payment is scheduled while your return is in transit, it may still process but will be included in your final refund amount
- Our Customer Care team is unable to provide refund updates until the 10-business day timeframe has passed, as posting times are controlled by financial institutions
Purchases Made on TikTok Shop
How do I return items purchased on TikTok Shop?
Returns for orders placed through TikTok Shop are handled directly within the TikTok app. To start a return, open TikTok and go to Profile > Orders, select the item you’d like to return, and follow the on-screen return instructions.
Need help with a TikTok Shop order?
For any order-related questions or support, please visit Profile > Orders > Customer Support in the TikTok app, or refer to TikTok’s Help Center for additional assistance.
Important to Know
Orders placed through TikTok Shop follow TikTok’s return and refund process, including timelines and status updates. Our Customer Care team is unable to access or modify TikTok Shop orders directly.
cancellations
How can I change or cancel my order?
If your order has not shipped yet and you would like to make changes, or cancel any future orders, you can do so through your Customer Portal, or by reaching out to our customer service team via chat or by calling us at 1-800-262-7441
If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your shipment once it's received. If for any reason you're not completely satisfied with your purchase, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty. Canceled accounts with an unpaid balance will continue to be billed according to your monthly payment plan.
contact us
Have a question about your order, a specific product, or just can't find
what you're looking for? Our Body Firm Customer Care team is here to
help!
Log in to your Customer
Portal or reach out to our Customer Care Team, 7
days a week 7:00 AM – 10:00 PM EST
Customer Portal
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your subscription
Call Customer Service at:
1-800-262-7441
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