Frequently Asked Questions

As a member of The Body Firm, you receive ongoing skincare support designed to help improve the look of dry, crepey skin over time — with flexibility and confidence.

Exclusive Member Savings
Save on every replenishment delivery, making it easier to maintain smoother, more hydrated-looking skin over time.

Flexible Replenishment Deliveries
Your skincare replenishments are scheduled to help you stay consistent — but you’re always in control. Adjust, delay, or skip anytime in your Customer Portal.

Personalized Skincare Support
Update your products, adjust quantities, or modify delivery timing based on your skin’s needs. Your membership adapts to you.

60-Day Money-Back Guarantee
Try The Body Firm risk-free. If you’re not completely satisfied, return your products within 60 days — even if they’re empty.

The Body Firm is designed to help improve the look of crepey, dry skin over time — because visible skin changes don’t happen overnight.

When you purchase an introductory offer your membership begins, providing convenient replenishment deliveries at exclusive member pricing.

Because hydration, exfoliation, and skin renewal require consistency, your products are scheduled to arrive so you never run out or interrupt your routine.

You can manage your membership anytime through your Customer Portal:

• Adjust delivery timing
• Swap or update products
• Skip or delay shipments
• Update billing or shipping
• Make changes to your membership anytime

All options are designed to give you flexibility while helping you maintain your results.

Track your order anytime in your Customer Portal. 

Make updates any time up to 36 hours before your order ships. If it’s already processed, changes will apply to your next delivery.

Cancel up to 36 hours before shipment. If it has already shipped, you can return it under our 60-Day Guarantee.

Orders placed through Amazon or TikTok Shop follow the platform’s return and refund process. To manage or return these orders, go directly to the platform and initiate a return or request order help in the platform.

After you receive your introductory kit, shipments are scheduled approximately every three months. You’re always in control - you can check your upcoming shipment date, adjust your shipping frequency, or customize the products in your kit at any time through your Customer Portal.

Currently, we ship within the United States, including U.S. territories such as Puerto Rico and the U.S. Virgin Islands. We’re always exploring new options, so be sure to check back for future international shipping updates.

Yes! We offer a 60-Day Money-Back Guarantee. You may return your products within 60 days of purchase, even if the bottles are empty, for a refund of the purchase price. Please note that original shipping charges are non-refundable.

Returning your products is easy and there is nothing to set up!

• We recommend using the same package your order arrived in, if available
• Customers are responsible for return shipping costs
• Place the new shipping label over the upper portion of the original label
• Please make sure the barcode at the bottom of the original label is not covered, as this helps us process your return quickly
• If using different packaging, include your full name, shipping address with zip code, phone number and email address inside the package

Send your return to:
The Body Firm
6390 Commerce Court
Groveport, OH 43125

For your peace of mind, we recommend using a traceable shipping method (such as UPS or USPS) and keeping your receipt.

Once we receive your return at our distribution center, please allow 7-10 business days for the refund to appear in your account, depending on your bank or card issuer.

• Refunds are issued to the original method of payment, minus shipping and handling
• If an installment payment is scheduled while your return is in transit, it may still process but will be included in your final refund amount
• Our Customer Care team is unable to provide refund updates until the 10-business day timeframe has passed, as posting times are controlled by financial institutions

Most members receive replenishments approximately every 60–90 days, depending on their routine.

Your schedule is designed to support consistent results — but you can adjust anytime.

The products will vary depending on the time you placed your initial order. Standard kits include:

2-Step Body Resurface & Repair System

1. Body Resurfacing Serum
2. Body Repair Treatment

Age-Renewing Body & Face Kit

1. Body Resurfacing Serum
2. Body Repair Treatment
3. Neck Repair Treatment
4. Facial Refining Exfoliant
5. Facial Repair Treatment

Youthful Radiance Kit

1. Antioxidant Wellness Beauty Blend

Rejuvenate and Restore Kit

1. Antioxidant Wellness Beauty Blend
2. Mind & Mood Adaptogen Blend
3. Gut Balancing Probiotic Support

If you’re not ready for your next replenishment, you have options directly available in your customer portal:

• Skip your next shipment
• Delay your delivery
• Adjust your schedule

It’s completely normal, especially when starting a new skincare routine. If you still have product remaining, you can simply delay or skip your next shipment within your customer portal. Many members adjust their delivery timing as they learn what works best for their skin.

• Customize by swapping products as you adjust your regimen to make sure you get the products you love
• Skip or delay shipment to get them at just the right time for your routine

Purchasing a membership does not automatically create a Customer Portal login. If you haven’t created an account yet, or have not received the password reset email, you can create an account here.

Think of the crepe paper streamers often associated with birthday parties – it’s thin, wrinkly, crinkly and rough. That same textured, rough appearance happens to our skin as it ages and loses the plumpness, firmness and elasticity of youth.

It commonly appears on areas like:

• Arms
• Neck
• Chest
• Knees

This is a natural part of aging and changes in skin hydration and elasticity.

Daily gentle exfoliation combined with a hydration-rich, nourishing treatment is the best line of defense against crepey skin, as well as staying out of the sun. As your skin ages, you need more than a regular body lotion. Look for treatments rich in hydrating butters and oils. Regular exfoliation is also key, especially exfoliants that use alpha hydroxy acids and beta hydroxy acids as active ingredients.

We recommend using a dedicated system, like our Crèpe Erase® 2-Step Body Resurface & Repair System or the Crèpe Erase® Age Renewing Body & Face Kit which target age-giveaway zones, including the neck and chest, arms, knees and legs, to restore skin to a smoother, firmer texture and a more youthful look.

2-Step Body Resurface & Repair System:

1. Body Resurfacing Serum
2. Body Repair Treatment

Age-Renewing Body & Face Kit:

1. Body Resurfacing Serum
2. Body Repair Treatment
3. Neck Repair Treatment
4. Facial Refining Exfoliant
5. Facial Repair Treatment

We recommend starting with the Crèpe Erase® 2-Step Body Resurface & Repair System:

1. Body Resurfacing Serum — exfoliates to remove dry, dull skin
2. Body Repair Treatment — hydrates and smooths for up to 72 hours

If you’d like to extend your routine to include the neck and face, the Age-Renewing Body & Face Kit has everything you need.

Even though it may seem like your crepey skin appeared overnight, it took years to get that way. Results vary per individual, so be patient and allow the product time to take effect. Most customers notice:

• Improved hydration within the first few uses
• Smoother-looking skin within 2–4 weeks
• More visible improvement in texture and firmness over 6–8 weeks

The Body Firm users usually experience skin that looks visibly firmer, smoother and younger within the first 30 days of use. You may see instant results, or it may take up to 60 days — either way, you’ll see the results just keep getting better.

Improving the look of crepey skin requires ongoing hydration and exfoliation. Using your products consistently helps:

• Support skin renewal
• Improve texture
• Maintain smoother-looking skin over time

Stopping and starting can slow progress.

Make sure you’re:

• Using products daily as directed, twice a day is best
• Applying to targeted areas consistently
• Giving your skin time to respond

Everyone’s skin is different, and results build gradually.

Crèpe Erase® by The Body Firm™ is the #1 selling anti-aging body treatment for dry, crepey skin.* Crèpe Erase® is a product collection that targets the rough, dry, textured, wrinkly, crinkly look of crepey skin that usually appears on the age giveaway zones on the body.

Powered by our exclusive TruFirm® Complex, a proprietary blend of 3 phytonutrients that deliver age-defying results and 12 Super Hydrators featuring fast-absorbing oils and butters. Crèpe Erase® delivers transformative results while providing 72 hours of hydration with each application.

*Based on 2021 Crèpe Erase® Advanced and IRI sales data.

The system works in two targeted steps. First, the Body Resurfacing Serum uses an 8% blend of AHAs and BHAs to gently exfoliate and smooth the skin with no rinse or shower needed. Then, the Body Repair Treatment delivers long-lasting hydration for up to 72 hours to help visibly improve skin texture and reduce the look of crépiness.

The Crèpe Erase® 2-Step Body Resurfacing & Repair Kit is clinically shown to reduce the look of crépiness while helping support a collagen reservoir in the skin for a more lifted, firmer appearance. This advanced 2-Step Body Resurfacing & Repair Kit combines TruFirm® Technology, daily leave-on exfoliation, and up to 72 hours of hydration to visibly smooth skin and improve the look of crepey texture on the body.

The Crèpe Erase® 2-Step Body Resurfacing & Repair Kit is designed to do more than temporarily plump the skin. It works to improve the look of dry, crepey skin by resurfacing and deeply hydrating areas prone to visible aging, including the arms, hands, neck, chest, and legs — commonly known as age-revealing zones.

TruFirm® Complex is our exclusive proprietary blend of made of naturally derived apple, dill and sage extracts that help support structural resilience for visibly firmer, smoother skin. Combined with 12 Super Hydrators featuring fast-absorbing oils and butters, it powers Crèpe Erase® to deliver transformative results while providing 72 hours of hydration with each application. 

This breakthrough in skincare science quenches dry skin and helps restore elasticity to thin, fragile, crepey skin.

Youthful Essence™ is powered by our signature TruPhyto™ Complex — our signature beauty-boosting blend of juice extracts from three varieties of Sicilian blood oranges. The unique soil and climatic conditions lead to a high polyphenol content in these oranges, which helps reduce oxidative stress and fight the signs of skin aging, helping to improve skin moisturization, elasticity and radiance.

You can. Crèpe Erase® can be effective on all types of skin. Many people use the products to help prevent future signs of aging and crepey skin.

Some women experience extra-sensitive skin during pregnancy. Hello, hormones! We recommend that you consult with your physician before using The Body Firm™ products (or any skincare) while pregnant or breast feeding.

All The Body Firm™ products have been dermatologist tested. If there are any concerns, we recommend that you apply product on a small patch of skin to see if irritation occurs. We suggest waiting at least 24 hours to see if there is any negative reaction. Discontinue use if any irritation or rash occurs.

Our Smooth & Soften Face & Eye Capsules, Eye Repair Treatment, Facial Refining Exfoliant and Facial Repair Treatment can be safely used around the eye area, but direct contact with the eyes should be avoided. If contact occurs, flush your eyes gently with water.

Nope. Our products are not produced with phthalates and parabens.

Yes. We are proudly Leaping Bunny certified — the gold standard in cruelty-free beauty. That means every product is 100% cruelty-free, with no animal testing at any stage of production, by us or our suppliers.

You can find a list of ingredients on the individual product pages or in our Member Guide.

The fastest way to manage your order or membership is through your Customer Portal — available 24/7.

Prefer live help? Chat with our Customer Care Team for quick answers and real-time support 7 days a week, 7:00 AM – 10:00 PM EST.